Customer Success Manager

remote
Toronto, Ontario, Canada .
full-time . July 9, 2025

Description

We’re looking for a relationship builder to help drive customer success and retention at Property Vista.

At Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions.

Here’s what you need to know about this opportunity:

Base salary with quarterly performance-based bonuses.
Comprehensive benefits package with stock options.
Full-time, salaried position.
3 weeks of paid time off per year.
Fully remote with business travel as needed.

What you will do:

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting customer relationships
Promote engagement with software modules and service offerings
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Troubleshoot issues that occur within the software when needed
Escalate bugs and change requests to Product for software enhancement
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Build long-term relationships with clients from onboarding to advising them throughout their client lifecycle
Coordinate with Customer Success peers and Marketing to ensure clients optimize the product and services and appropriately debut new products as they relate to client needs
Analyze Sales KPIs, trends, growth of business and provide actionable recommendations for team improvements
Identify at-risk clients, resolve conflicts, and advise them until they find success within our product and services
Partner with Customer Success, Marketing, Sales, and Product teams to define a strategic plan and execute high-performing campaigns for clients

What you will need to be succesful:

Has 2+ years of experience in sales, account management, or project management
Holds a Bachelor’s degree in business, marketing, communications, or a related field
Is an excellent multitasker with a keen attention to detail
Has a proven track record of delivering on quota and obtaining positive reviews
Works effectively with cross-functional teams and leadership at all levels, both internally and externally
Has excellent verbal, written, and presentation skills
Possesses strong organizational and multi-tasking abilities
Has a history of exceeding growth goals
Is self-motivated, goal-oriented, and has a positive attitude

Bonus points for the following:

Have experience in the PropTech or SaaS industry
Have completed a reputable sales or account management training program
Have experience working with CRM software and tracking key account metrics

The successful candidate can look forward to:

Working closely with a leadership team that values innovation and customer success
Playing a key role in a rapidly growing SaaS company with a strong foothold in North America
Gaining access to our network of top industry professionals

A little bit about us:

We provide modern SaaS Property Management Solutions that help Property Management Companies (PMCs) grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry.

We are one of the fastest-growing SaaS companies in Canada & the US, leveraging new technology to drive digital transformation in the Property Management industry.

Due to a high volume of applicants, we are unable to respond to every application that we receive. You will be contacted if you are chosen to move forward. Our selection process follows this sequence:

30-minute virtual screener interview our HR team.
Virtual 60-minute technical interview with the hiring manager.
Virtual 60-minute values and fit interview with our leadership team.
A decision is communicated and (if applicable) an offer is extended.
Reference checks.

At Property Vista, we aim to complete this entire process within 2 to 3 weeks. If at any time we decide to end your candidacy, you will be notified of this by a member of our team. We would appreciate it if you extend us that same courtesy.

Know someone who would be a perfect fit? Let them know!