Client Success Manager

remote
Remote, Remote, United States of America .
full-time . December 8, 2025

Description

Client Success Manager (a.k.a. Relationship Wizard)

We’re on the hunt for a people-person powerhouse to help our customers win big and stick with us while they do it. If you love building trust, solving puzzles, and celebrating client victories like they’re your own, keep reading.

Competitive compensation • Full-Time Salaried • Remote

Who We Are (and Why You’ll Like Us)

At Property Vista, our partners aren’t just important, they’re the whole point. We put them at the center of everything we do, and we’re a team that loves results, action, and collaboration. Our values guide how we show up every day: listening hard, moving fast, and making sure every client feels supported, heard, and ready to grow their business with our solutions.

The Perks You Get

Here’s what you need to know about the good stuff:

Competitive base salary + performance bonuses (your wins = your rewards)
Comprehensive benefits package
Full-time, salaried role
Remote + flexible work environment (yes, “commute” can mean coffee → laptop)
Generous paid vacation time (recharge is part of the job)
Employee stock options – if we grow, you grow
Real opportunities to learn and level up
Start date: ASAP (we’re excited to meet you)

What You’ll Do (Your Quest)

You’ll be the main character of our client success story. That means you’ll:

Be the lead point of contact for your customer accounts
Build strong, long-lasting relationships (the real kind, not the “we should totally catch up sometime” kind)
Drive customer engagement with our modules and services
Make sure our solutions land smoothly and successfully based on each customer’s goals
Keep everyone in the loop on monthly/quarterly initiatives, clients and internal teams alike
Guide customers from onboarding to long-term success, through every stage of their journey
Team up with CS peers + Marketing to help clients maximize value and roll out new products wisely
Analyze Sales KPIs, trends, and growth to provide actionable insights
Partner with CS, Marketing, Sales, and Product to build strategic plans and run high-impact client campaigns

What YOU Bring to the Party

We’re looking for someone who’s got the skill and the spark:

2+ years in sales, account management, or project management
A Bachelor’s degree in business, marketing, communications, or a related field
Multi-tasking superpowers and a sharp eye for details
A proven track record hitting quota & earning great reviews
Comfort collaborating across teams and leadership levels
Strong communication chops, verbal, written, and presentation
Excellent organization and follow-through
Self-motivated, goal-oriented, and brings a positive vibe

Bonus Points If You’ve Got…

Not required, but we’ll do a little happy dance if you also have:

Experience in PropTech or SaaS
A reputable sales/account management training program under your belt
Familiarity with CRM tools and tracking account metrics

What’s In It for You (Besides the Perks)

You can look forward to:

Working alongside leaders who value innovation and customer success
Playing a key role at a fast-growing SaaS company with a strong North American footprint
Access to our network of top industry pros

A Bit More About Property Vista

At Property Vista, customers are the main character. We’re obsessed (in a healthy, professional way) with delivering results, taking action, and winning together. Our collaborative culture and customer-first mindset mean every teammate plays a real role in delivering value and innovation.

We build next-level AI Solutions that help Property Management Companies grow, work smarter, and add value to their assets. From lead to lease, throughout residency, and all the backend wizardry, Property Vista is transforming property management across the US & Canada. We’re also one of the fastest-growing SaaS companies in North America, using AI to push the industry forward.

How to Apply

Click “Easy Apply” at the top or bottom of this page. You’ll fill in your contact info, upload your resume, and answer a few mandatory screening questions.

No cover letter needed. We like to keep things simple.

Heads up: we get lots of applicants, so we can’t respond to everyone. If you’re moving forward, we’ll reach out.

#VivianKnows

Know someone who would be a perfect fit? Let them know!